Total Care Service Plans Pricing |
No Plan |
Essentials |
Total Care |
| During Business Hours | |||
| Service Calls |
$125 / hr |
Included |
Included |
| Remote Support – 15 Minute Increments |
$125 / hr |
Included |
Included |
| Projects |
$125 / hr |
$110 / hr |
$100 /hr |
| On Site Schedule |
3-4 Days |
2-3 Days |
Next day |
| Support for Desktop Programs |
Not Available |
Business Hours |
24 x 7 |
| After Hours Emergency | |||
| Emergency Fee |
$250 |
$110.00 |
NONE |
| Rate (2 hour minimum) |
$250 /hr |
110 /hr |
FREE |
| Response Time (Client Contact) |
Next Business Day |
4 Hours |
1 hour |
| Monitoring | |||
| Server & Desktop Uptime Monitoring |
Not Available |
Business Hours |
24 x 7 |
| Event & Error Log Monitoring |
Not Available |
Included |
Included |
| Drive Space & Usage Monitoring |
Not Available |
Included |
Included |
| Back Up Monitoring |
Not Available |
Included |
Included |
| Antivirus Status |
$125 /hr |
Included |
Included |
| Hardware Integrity |
$125 /hr |
Included |
Included |
| UPS Monitor |
Not Available |
Included |
Included |
| Exchange Server |
$125 /hr |
Included |
Included |
| Actions | |||
| Automated Patch Management |
Not Available |
Included |
Included |
| Virus Updates and Renewal |
$125 /hr |
Included |
Included |
| Spyware/Malware Updates |
$125 /hr |
Included |
Included |
| Network Firewall & Router Monitoring |
Not Available |
Not Available |
Included |
| Unlimited Software Install (labour only) |
Not Available |
Included |
Included |
| Virus Removal and Cleaning |
$125 /hr |
Included |
Included |
| Spyware/Malware Removal and Cleaning |
$125 /hr |
Included |
Included |
| On Site Network Tune Up |
$125 /hr |
Quarterly |
Monthly |
| Management | |||
| Liaison with vendors | |||
| Warranty Support |
$125 /hr |
$110 /hr |
Included |
| Hardware & Software Ordering |
$125 /hr |
$110 /hr |
Included |
| Monitoring | |||
| Add/Remove Users |
$125 /hr |
Included |
Included |
| Add Printers |
$125 /hr |
Included |
Included |
| Add/Change/Set Up Email |
$125 /hr |
Included |
Included |
| Creation of Acceptable Use Policy |
Not Available |
Not Available |
Included |
| Executive Planning and Review |
Not Available |
Yearly |
Quarterly |
| Executive Reports |
Not Available |
Quarterly |
Weekly |
